CANCELLATION POLICY

At Gutsy Health Co., we deeply value your time—and ours. Each appointment is thoughtfully prepared in advance to offer you personalised, evidence-based support. To help us maintain a high level of care for all clients, the following policies apply:

24-Hour Cancellation Policy

We kindly ask that you provide at least 24 hours’ notice (during business hours, Monday to Friday) if you need to cancel or reschedule your appointment. This ensures we have enough time to offer the session to another client who may be waiting for support.

Cancellations or reschedules made with less than 24 hours’ notice will incur a 100% cancellation fee, as significant preparation and research are completed prior to each consult.

Emergencies

We understand that life can be unpredictable. If an emergency beyond your control prevents you from attending your appointment, please reach out to discuss the situation—we’re human too.

If we ever need to cancel due to an emergency on our end, we’ll contact you as soon as possible to reschedule. Your wellbeing is always our priority.

Online Consult Etiquette

For virtual appointments, please ensure you are in a quiet and private space where you can speak freely. Our consultations often involve personal questions about your symptoms, history, and health—places like cafés or shared environments are not recommended for privacy and focus.